Agent Monitoring, HR & SLA Reporting Under One Roof
BPO and KPO operators need proof of work, tight SLA reporting, and HR at scale — without the compliance nightmare of routing every screenshot through a third-party SaaS. AuxBOS is self-hosted, so agent screenshots, attendance records and client data stay on your infrastructure.
The problem for BPO & KPO Operations
Fragmented today. Unified tomorrow.
Fragmented workflow
Most bpo & kpo operations operate across a stack of disconnected tools:
- Screenshots and productivity data flowing to a US-based SaaS is a compliance red flag
- Per-seat monitoring tools cost more than the agents themselves at scale
- HR system, time tracker, quality-assurance tool and payroll all separate
- SLA reports assembled by hand from three different tools
- Client SOC 2 / ISO reviews stall on "where does our data live?"
The AuxBOS way
AuxBOS unifies every one of those in one platform, deployed on your own server:
- One place for HR, time tracking, tasks, CRM, invoicing and the client portal
- Single login, unified data, real-time visibility
- One-time license (PKR 500,000 or USD $3,000) — no monthly fees
- White-label rebranding included so it launches as your product
How AuxBOS helps BPO & KPO Operations
The modules that matter most for your workflow
On-prem screenshot audit
Periodic screenshots capture every agent session, watermarked with task and timestamp. Data lives on YOUR server — compliance officers love it.
HR module built for scale
Employee profiles, attendance check-in/out, leave requests, salary slips, HR letters — handle hundreds of agents without a separate HRIS.
Role-based data access
Team leads see their squad only. QA sees screenshots but not payroll. Payroll sees salaries but not chat. Configure once, enforced everywhere.
SLA-ready reporting
Attendance, productive hours, active vs idle time, task completion — all in exportable reports your enterprise clients can trust.
Unlimited agent seats
One-time PKR 500,000 or USD $3,000 license for the whole operation. Add 200 agents overnight for a new campaign at zero incremental cost.
Runs on your infrastructure
On-prem, private cloud, or air-gapped for enterprise clients with strict data residency. Nothing leaves your network.
A typical day on AuxBOS
What a bpo & kpo operations team's workflow looks like
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1
Agents check in on the HR module at shift start — attendance recorded with role-based visibility.
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2
When they start work, the timer + screenshot audit begins. Sessions logged against the specific client/campaign task.
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3
Team leads monitor active sessions live from the admin panel; QA reviews screenshots and productivity flags in the grid view.
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4
End of shift, hours roll up automatically per agent, per campaign — feeding SLA reports and payroll calculations.
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5
HR generates salary slips at month-end; payroll runs from real attendance + hours data with zero data re-entry.
Common questions from BPO & KPO Operations
Is the screenshot data safe from third-party access?
Yes — AuxBOS is fully self-hosted. Screenshots are stored on the server you install it on. No third-party cloud, no vendor with a copy of your agent activity. Perfect for BPOs with strict data-residency clauses.
Can we scale to 500+ agents without licensing headaches?
Yes. The license is a flat one-time purchase covering unlimited employees. Scaling from 50 to 500 agents costs nothing extra in software — just hardware.
Does it integrate with our client's SLA reporting format?
Reports export as PDF/CSV out of the box. For bespoke SLA formats, our team can build a custom-module add-on that outputs the exact schema your enterprise clients require.
Can we run this air-gapped for a government/enterprise client?
Yes. AuxBOS ships as a standard PHP/MySQL app you can deploy on any Linux server, including air-gapped ones. Contact us for a self-contained installer + offline licensing.
Ready to run your bpo & kpo operations on AuxBOS?
Own the platform with a one-time PKR 500,000 or USD $3,000 self-hosted license.